Returns + Repairs
Please be careful to note the details of the item you are purchasing before going ahead. This includes the size of the piece and keeping the information on my sizing page in mind.
All made to order and bespoke items, sale items and items purchased in conjunction with a gift voucher or discount code are final sale and cannot be returned or exchanged.
All Ready to Ship items may be returned for an exchange or credit note within 14 days of receiving your item. The item must be in the same condition it left in.
Repairs and replacements due to damage will be reviewed on a case by case basis.
Jewellery that has damage due to a manufacturing fault will be repaired or replaced free of charge within a 7 days of receiving your item, after this period any repairs will incur a fee.
If there is evidence of damage due to mistreatment of the jewellery there will be a fee to repair or replace. This includes evidence of a drop, knock or tug; chipped, cracked or broken gemstones; chains with evidence of a tug/being caught; general wear and tear including oxidized metal, worn down or bent sleepers, worn/scratched plating and bent out of shape items. Jewellery is precious and often fragile, it needs to be treated as such and cared for correctly, please read the care instructions carefully to ensure this.
Please note that exact replacements of one of a kind jewellery are not be possible. I will aim to provide you with an alternative you are just as happy with.
You are responsible for all shipping costs associated with returning.
What is the difference between customised and bespoke?
All existing pieces in the Customisable section can be tailored to suit your vision. This might include alternative gemstones, different findings (e.g. hoops instead of hooks), or casting in a metal not currently listed. If you’ve got something in mind, just get in touch and I’ll do my best to bring it to life.
Bespoke pieces are created from scratch and are uniquely yours. While they may be inspired by existing designs, the process is more collaborative and involved. For a deeper look at what goes into a bespoke piece, visit the process page.
Can I order a single earring?
Yes! Mixing and matching earrings is a favourite of mine. Get in touch with the style you are after and I will send out a quote.
Can you work with existing metal and stones?
I am open to working with gemstones and metal you provide, but there are a few important things to consider.
Metal will be melted down and credited towards your custom piece (please note that the metal used in the final piece will not be the same as what is provided).
Gemstones must be removed from their original setting prior to sending them to me.
There is always risk in the setting process so I may not accept fragile or damaged gemstones. While I take the utmost care, in the unlikely event the gemstone is damaged I will do my best to find a suitable replacement.
For particularly valuable or delicate stones, I may outsource setting to a trained diamond setter for precision and safety.
Are materials ethically sourced?
I work with trusted gemstone suppliers across Aotearoa, Australia, and Asia - chosen for their reliability and ethical guarantees.
The foundry used for casting is committed to sustainable and ethical practices. They are a member of the Responsible Jewellery Council (RJC) and integrate ethical, human rights, social, and environmental considerations into their operations.
Where can I view your jewels in person?
You can contact me to book an appointment at my Kāpiti based studio to view all Ready to Ship pieces in person. A selection of my work is also available at my stockists throughout Aotearoa and Australia.
How do I know what metal to choose?
For information on commonly used alloys - such as sterling silver, 9ct and 18ct yellow, rose, and white gold, please visit the metals page. Other alloys may be available on request. If you have any questions or specific preferences, feel free to get in touch.
Where can I view your past work?
The Archive page is a great starting point for ring inspiration, or head to my my instagram for a more in-depth look at past work.